OpenBay Pro

Registration Problems

If you have any problems during registration you may find some answers and solutions below. If you are unable to resolve the problem please create a support ticket and we will be happy to help.

Domain already registered

When you see this message it means that we already have an account registered for your domain name. Variations such as www.mystore.com and mystore.com will still be checked.

If you have lost your API details, you can register on account.openbaypro.com using the same email address you signed up with and you will be able to view your API details. For more on what you can do on the account site, click here

If your domain is suspended too, please contact us and we can activate it. Or if you upgrade to a paid plan it will automatically enable your account again.

Email already registered

When you see this message it means that we already have an account registered for your email address.

Should you need to register a second website / domain name you must use another unique email address.

If you need to see or access the domain API details that you have registered with that email address (for example you might have registered a while back and not used the account) just register on http://account.welfordmedia.co.uk using the email address and you will be able to view your API details.

Secret must be more than 3 characters / less than 10 characters

The secret word can only contain letters and numbers, it must also be 4 to 9 characters long. It does not have to be a word - as long as it is a valid string of characters.

You must agree to our user agreement before you can use our services

Our services are only available if you accept and agree to the terms and conditions.