OpenBay Pro

Orders not importing

This is a common problem and is almost always related to your hosting setup. Things to check for are:

  • You have an htaccess redirect in place. For example if you have registered mydomain.com but you redirect all of your traffic to www.mydomain.com
  • You are using an SSL. If you have not checked the SSL option on your account all requests will be made to http
  • Your plan imports slowly, you need to wait for your plan to poll for your orders. If you are on a free, or small plan then it can take up to 12 hours for orders to show.